Case Study: Mandarin Oriental achieves global HR consistency and operational efficiency with Workday Human Capital Management

Mandarin Oriental cuts operational time by 60% with Workday

Mandarin Oriental, a global luxury hospitality group, faced a challenge in supporting its ambitious growth plans due to fragmented HR systems across its 45 hotels. With no single source of truth for people data, leaders lacked the insights needed for informed decision-making. To establish global consistency and enable scaling, the company selected Workday Human Capital Management (Workday HCM) as its cloud-based HR platform.

By implementing Workday, Mandarin Oriental standardized its HR processes on a single platform, achieving global consistency with local flexibility. The results were significant, with some hotels reporting a 60% reduction in time spent on operational tasks and up to an 80% decrease in paper usage due to digitization. Workday provided leaders with real-time data, transformed the colleague experience, and enabled the HR function to become proactive in supporting the company's growth.

Mandarin Oriental