Case Study: John Muir Health achieves unified back-office and faster, more affordable care with Workday

John Muir Health - Customer Case Study

John Muir Health, led by CFO Chris Pass, faced a rapidly changing healthcare environment and regulatory uncertainty while struggling with outdated back-office operations. With more than 13 disparate systems, slow manual processes, inconsistent data and difficulty forecasting patient costs, the organization also had trouble retaining talent and making timely, informed decisions.

To address this, John Muir Health implemented a unified Workday system that combines finance, supply chain, and HR to create a single source of truth and automate key processes. The result was faster, more transparent decision-making, better visibility into workforce utilization and project profitability, lower operating costs, improved staff retention, and greater ability to adapt — all contributing to more affordable, efficient patient care.

John Muir Health

Chris Pass

SVP, Chief Financial Officer