Case Study: ISS North America reduces time-to-hire with Workday Paradox

ISS North America cuts time-to-hire from 65 days to under 10 with Workday

ISS North America, a major facility management company with a large and diverse workforce, faced significant challenges with its slow and inefficient hiring process. Burdened by manual tasks and a system that was inaccessible to many candidates, their time-to-hire stretched to 65 days, leading to understaffing. To address this, they partnered with vendor Workday to implement the Workday Paradox Conversational ATS.

The solution involved an AI-powered agent named Iris that automated screening, scheduling, and onboarding via simple text messages in a candidate's preferred language. This mobile-first approach made applying easy and inclusive. As a result of implementing Workday Paradox, ISS North America dramatically reduced its time-to-hire from 65 days to less than 10, saved over 10,000 hours of recruiter time, and created a more welcoming candidate experience.

ISS North America