Case Study: Innisfree Hotels streamlines accounting and improves guest experiences with Workday Extend

Innisfree Hotels speeds night audits and cuts hotel setup to no-code with Workday Extend

Innisfree Hotels, a hospitality company, faced challenges with its night auditing process. The night auditors, responsible for daily financial reconciliation and guest services, struggled with inconsistent data from various systems and time-consuming manual entry into Workday Financial Management. Third-party solutions were problematic due to complex setup and data inaccuracies. The core issue was that the auditors needed to input data without having direct, inappropriate access to the core financial system.

Using Workday Extend, Innisfree built a custom application tailored for its night auditors. The app streamlined data entry by presenting only relevant options, reducing errors and saving time. It automated processes and ensured data met accounting standards before submission. The solution, built on Workday's secure, role-based platform, also provided flexibility for easy onboarding of new hotels. This improved operational efficiency and laid a foundation for future growth.

Innisfree Hotels