Case Study: County of San Mateo achieves 80% process automation and an 80% reduction in paper with Workday

How the County of San Mateo improved efficiency with the cloud

The County of San Mateo modernized its HR and payroll after relying on a 20‑year‑old payroll system and 17 disparate systems that required heavy IT support. Manual workflows and widespread paper forms slowed operations—changes to benefits could take up to 28 days and daily HR/payroll tasks were paper‑intensive.

By moving to Workday’s cloud-based HCM, the county increased employee self‑service to 80%, consolidated systems for better operational efficiency and data-driven decisions, and automated 80–90% of business processes. Benefit changes now take 2–3 days, and paper usage across the county has dropped by 80%.

County of San Mateo