Case Study: Southwest Airlines scales and maturing HR functions with Workday

How Southwest Airlines Is Scaling and Maturing HR Functions

Southwest Airlines, which has 72,000 employees and plans to grow to nearly 100,000, needed to improve and scale its HR processes as the company expanded. Before Workday, hiring and onboarding were inefficient, making it harder to find and bring new employees into the business quickly and support employee growth.

With Workday, Southwest Airlines streamlined HR business processes and improved the employee experience across hiring, onboarding, and career development. Workday’s mobile-enabled system also let flight attendants handle pay-related requests on their devices, eliminating paper forms and helping internal teams fill roles faster, making HR more efficient and scalable.

Southwest Airlines

Lindsey Lang

Vice President of People