Case Study: Keck Medicine of USC achieves data-driven HR transformation and improved workforce retention with Workday

How HR Stepped Up to Support Fast Growth at Keck Medicine of USC

Keck Medicine of USC, the University of Southern California’s medical enterprise, faced rapid expansion as its workforce tripled to support new hospitals and ambulatory growth in a competitive Los Angeles market. A small transactional HR team needed to scale and evolve to provide the workforce insights and retention strategies required to support business decisions and address challenges like nurse availability.

HR reorganized into business-aligned partners and specialized system groups (recruiting, compensation, systems & analytics, and leadership development) and adopted Workday Human Capital Management to centralize data. That shift enabled data-driven decision making, rollout of goal management and centralized employee reviews, improved visibility into retention risks, and a streamlined path to better talent recognition and recruiting.

Keck Medicine of USC

Matt McElrath

Chief HR Officer