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Case Study: HighMark Health achieves centralized HR digital transformation and cost savings with Workday
A Workday Case Study
How HR is leading digital transformation at Highmark Health
Highmark Health, a Pittsburgh‑based integrated healthcare delivery and financing network with more than 40,000 employees serving over 50 million Americans, faced the typical complexities of a multitenancy, multientity organization: siloed information, inconsistent data, and high maintenance costs. Existing systems couldn’t support the company’s goals for enterprise consistency and efficient workforce engagement.
HR led a move to a centralized, fully integrated Workday platform (HCM, Payroll, Recruiting, Time Tracking) and a shared‑services model to create commonality across divisions. The transformation cut standard reports from 2,200 to 93, saved $1M on contingent labor, produced an 18% IRR from system consolidation, achieved 90% manager/employee self‑service adoption, redesigned 100% of HR processes, reduced operating costs by 22%, and improved employee effectiveness by 12%.
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