Case Study: Choice Hotels achieves rapid HR scalability, process efficiency, and cost savings with Workday

How Choice Hotels is benefiting from Workday

Choice Hotels, a global franchisor with more than 6,800 hotels and over 1,600 employees, faced friction from on‑premise, manual HR systems that required heavy IT support and slowed business agility. These legacy processes made HR transactional rather than strategic and hindered fast actions like onboarding after acquisitions.

By moving to Workday’s cloud HCM (including Payroll, Benefits, Time Tracking, and Recruiting) Choice adopted self‑service, automated reporting and rules that streamlined operations and analytics. The company cut IT support from 3 FTEs to 1, automated 70 business processes, reduced HR record‑maintenance time by 50%, sped organizational changes by 75%, doubled monthly applications, increased internal hires to 24%, saved an estimated $600K annually, and executed a rapid 30‑day acquisition onboarding.

Choice Hotels