Case Study: Suncorp improves workforce engagement and insight with Workday Peakon Employee Voice

How a new employee listening tool became a game changer

Suncorp, the financial services company, needed a better way to understand employee sentiment as work-from-home changes and market volatility created new challenges. Its annual engagement survey provided only limited context, so the company wanted more frequent check-ins without survey fatigue. Suncorp turned to Workday Peakon Employee Voice from Workday to build its “Loop Platform.”

Workday helped Suncorp launch an ongoing employee listening approach that gave leaders regular insights into workforce sentiment and actionable feedback. The solution uses short monthly surveys to prevent fatigue, with tools that quickly surface themes and pinpoint issues for managers to address. As a result, Suncorp has achieved top-quartile employee engagement and NPS, while improving its ability to adapt quickly and support growth and resilience.

Suncorp

Matthew Leslie

People & Culture Leader