Case Study: First National Bank of Omaha achieves consolidation of six systems and a 34% reduction in support calls with Workday

FNBO upskills HR teams and successfully adopts Workday

First National Bank of Omaha (FNBO), a more than 160-year-old bank with roughly $20 billion in annual revenue and over 4,000 employees, faced a costly, complex patchwork of HR systems that hindered scalability and modernization. Leadership prioritized upskilling existing staff and sought a long-term partner rather than a one-off vendor to support a cloud transformation and prepare the organization for a rapidly changing financial services landscape.

FNBO selected Workday, deploying Workday Professional Services in a two-phased, eight-month rollout that consolidated six systems into a single cloud platform and stayed on time and on budget. The bank ran a talent review to realign and train employees, used Workday Education and the Workday Community for enablement, and saw 100% employee login during phase one, strong mobile adoption, and support-center calls fall 10% in Q1 and 34% in Q2, while implementing Adaptive Insights for better workforce planning.

First National Bank of Omaha

Kristina Staebell

Senior Director