Case Study: First Bus unifies frontline operations and boosts digital adoption with Workday

First Bus achieves 78% Workday adoption in 90 days with Workday

First Bus, a UK and Ireland transport operator, faced operational complexity from managing a highly dispersed, deskless workforce of 18,000 employees across 80 sites with over 60 fragmented systems. This led to data inconsistencies that hindered decision-making. To support its mission of becoming a people-centric service business, it partnered with Workday to implement a unified platform, including Workday Human Capital Management (HCM) and talent and recruitment modules.

Workday was deployed in a "big bang" approach and integrated with the Blink app to provide frontline staff without company email or computers easy access to their schedules and information. The solution delivered rapid and high adoption, achieving a 78% uptake on Workday within the first 90 days. This provided managers with centralized, reliable data for better decision-making and helped empower employees by putting essential information at their fingertips.

First Bus