Case Study: Extra Space Storage achieves faster hiring with Workday Paradox AI

Extra Space Storage cuts time to hire by 45% with Workday

Extra Space Storage, a self-storage company that differentiates itself through onsite customer support, faced a challenge with its lengthy hiring process. Their need to quickly hire high-quality Assistant Store Managers was hampered by a two-week delay just to schedule interviews, causing them to lose top talent to faster-moving competitors. To modernize their recruitment, they partnered with vendor Workday to implement the Workday Paradox Candidate Experience Agent.

The solution from Workday involved an AI-powered conversational platform that automated the application and scheduling process. This included a dynamic career site and an AI agent named Olivia that screened candidates, administered assessments, and scheduled interviews by syncing with manager calendars. As a result, Extra Space Storage achieved a 45% decrease in time-to-hire, reduced 90-day turnover by 10%, and slashed the time to schedule an interview from two weeks to less than one day.

Extra Space Storage