Case Study: Essentia Health boosts scheduled interviews by 100% with Workday Paradox

Essentia Health doubles scheduled interviews and cuts time-to-schedule to 29 minutes with Workday

Essentia Health, a healthcare provider with over 100 facilities in the Midwest, faced a challenging labor market and an inefficient hiring process that caused candidate drop-off. To provide a better candidate experience and keep up with organizational demand, they partnered with Workday and implemented its Workday Paradox Candidate Experience Agent.

The solution centered on an AI agent named Olivia, which powered a new conversational career site. Olivia automates initial candidate interactions, matches people with jobs, and handles screening and interview scheduling, with nuanced approaches for different roles. By implementing this Workday solution, Essentia Health achieved a 100% increase in scheduled interviews, reduced time-to-schedule from three days to 29 minutes, and cut overall time-to-hire by 30%.

Essentia Health