Case Study: Sun Life enhances employee engagement and productivity with Workday People Experience and Workday Extend

Enhancing the Employee Experience to Complement a Customer-First Core Value

Sun Life, a global financial services firm with $1.02 trillion in assets and 22,000+ employees, aimed to mirror its client-first strategy for its workforce. The company faced rigid, manual, and error-prone HR processes that made it difficult for employees to find answers and slowed workflows for performance management, total rewards, and other key programs.

By deploying Workday People Experience and Workday Extend, Sun Life delivered a personalized, ML-driven employee experience across desktop and mobile and built custom apps to digitalize manual processes. The platform centralizes tasks and recommendations (including voice interactions), automates 98% of tuition-reimbursement cases, and has boosted engagement, productivity, and time- and resource-savings across the organization.

Sun Life

Emily Schur

Senior Vice President, Global Talent