Case Study: Ryder achieves more efficient technology management and stronger supplier engagement with Workday

Driving growth through more efficient technology management

Ryder, a transportation and logistics company, needed a better way to manage technology and support its critical supplier network. With Workday, Ryder moved away from legacy systems that limited supplier access and forced help desk staff to field routine questions about invoices, payments, and account status.

Workday helped Ryder combine 10 applications into one platform and give suppliers self-service access through a dedicated portal. The results included reducing ledger accounts from 4,000 to 700, cutting time and effort for regulatory reporting, lowering help desk tickets, and improving employee and supplier engagement.

Ryder

Jeanette McCarty

Vice President, Shared Services Center