Case Study: Delivery Hero achieves a unified manager experience with Workday

Delivery Hero unifies manager experience across 70 countries with Workday

Delivery Hero, a global food delivery service operating in over 70 countries, faced a challenge in managing its complex HR operations after rapid expansion through acquisitions. This resulted in fragmented systems with multiple entry points, creating friction for its people leaders and hindering efficient decision-making. To address this, the company partnered with Workday to implement its Human Capital Management platform to standardize and harmonize its global people processes.

Workday's solution centered on creating a unified Manager Insights Hub, which served as a one-stop shop for managers. This drastically simplified workflows by reducing the number of menus and dashboards, which in turn improved data accuracy and reduced the number of clicks required for tasks. Workday's platform provided a globally standardized yet customizable experience, empowering managers with clearer insights. Following a successful launch, Delivery Hero is focused on driving adoption through regional training to ensure the technology delivers a more efficient and human experience for every employee.

Delivery Hero