Case Study: Concentrix achieves faster hiring, stronger retention, and quicker succession planning with Workday

Concentrix streamlines 100+ integrations and onboards 120,000 employees with Workday

Concentrix, a global customer experience technology and services leader, faced the challenge of managing rapid growth through acquisitions and high industry attrition rates. They needed to unify over 10 disparate systems to streamline HR and finance processes across more than 70 countries and improve employee retention. To address this, they partnered with Workday to implement its unified platform.

By deploying the Workday platform, which included Recruiting and Professional Services Automation, Concentrix integrated over 400 processes including payroll, benefits, and talent acquisition. This provided a unified, data-driven view of their workforce. As a result, Workday helped Concentrix improve onboarding and retention, accelerate decision-making, and make succession planning faster with AI, all while successfully integrating 120,000 new employees.

Concentrix