Case Study: Compass Group speeds high-volume hiring with Workday Paradox Candidate Experience Agent

Compass Group cuts application time from 9 minutes to under 3 with Workday

Compass Group, a global leader in contract foodservice and one of the world's largest employers, faced significant challenges with its high-volume recruitment. Its small team of recruiters struggled to manually handle the immense process of hiring over 160,000 entry-level workers annually, leading to inefficiencies and candidate drop-off. Compass Group partnered with Workday to simplify its tech stack and accelerate hiring without making the process feel impersonal.

Workday implemented its Paradox Candidate Experience Agent, an AI solution named Olivia, to automate the early stages of the application process. This conversational AI handles screening, Q&A, and interview scheduling through text. The solution reduced the application time from nine minutes to under three and increased candidate conversion by 600%. This allowed Compass Group to achieve a remarkable 1:8000 recruiter-to-hire ratio and empowered its recruiters to focus on more strategic advisory work.

Compass Group