Case Study: CityMD achieves scalable expansion and 10x faster executive reporting with Workday

CityMD - Customer Case Study

CityMD, a New York–based urgent care provider founded in 2010 with more than 2,000 employees and rapid growth from 8 to 50+ locations between 2011 and 2015, needed a scalable, unified system to support HR and financial processes. Reliant on spreadsheets and disconnected systems, the company struggled to track mobile staff, payroll, and finances as employees moved between locations.

CityMD implemented Workday (Financial Management, Expenses, Procurement, Human Capital Management, Payroll, Time Tracking) in a six‑month deployment to establish a single system of record, streamline payroll and time tracking, and provide real‑time reporting. The rollout delivered reports with five times more information, one chart of accounts, executive reporting time reduced from five days to four hours, reduced turnover, and more efficient accounting coverage (1.5 accounting professionals per location), supporting continued growth.

CityMD

Louis Salamone

Chief Financial Officer