Case Study: City and County of Denver achieves 75% reduction in HR paper processing and real-time leadership insights with Workday

City and County of Denver - Customer Case Study

The City and County of Denver, a consolidated city-county and the 22nd largest U.S. city serving about 700,000 residents, needed to modernize its finance and HR systems to support complex municipal operations. Denver struggled with lengthy, difficult upgrades, heavy workforce reliance on HR for basic information, and manual report creation for leadership dashboards.

Denver deployed Workday’s integrated suite — Financial Management, Human Capital Management and related modules (Payroll, Benefits, Talent, Compensation, Expenses, Procurement, Projects, Grants) — to enable self-service and streamline processes. The change cut HR paper processing by 75%, freed HR to focus on strategic programs, and gave leaders real-time data for faster, better decision-making.

City and County of Denver

Karen Niparko

Executive Director of the Office of Human Resources