Case Study: Captain D's cuts annual turnover by 75% with Workday Paradox

Captain D's cuts annual turnover by 75% with Workday

Captain D's, a fast-food restaurant chain, faced a significant challenge with employee turnover, which had reached an annual rate of 211%. This high volume of churn forced the company to make 12,000 new hires each year, straining managers and negatively impacting both costs and company culture. To address this, Captain D's turned to the vendor Workday and implemented its solution, Workday Paradox Conversational ATS, aiming to find better-fitting candidates.

The solution from Workday involved an AI agent named Maya that automated 90% of the hiring process, including screening candidates and scheduling interviews. This was combined with a personality assessment to identify ideal fits for the company culture. As a result, Captain D's reduced its annual turnover by 75%, cut its number of annual hires from 12,000 to 8,000, and saved hundreds of thousands of dollars by selecting more suitable employees who stayed with the company longer.

Captain D's