Case Study: Capita cuts time to hire by 43% with Workday and HiredScore

Capita cuts time to hire by 43% with Workday

Capita, the UK's largest business process outsourcer, faced the challenge of managing an extremely high volume of job applications—approximately 300,000 per year—while needing to accelerate hiring, improve efficiency, and maintain a positive, personal candidate experience. To address this, the company turned to vendor Workday and its Workday Recruiting service.

By implementing Workday Recruiting alongside HiredScore, Workday provided a solution that supported human decision-making with AI. This integration dramatically reduced time to hire by 43% and significantly improved the applicant experience. Furthermore, by embedding Workday Assistant into Microsoft Teams, Workday enabled employees to complete HR processes 70-80% faster, which also greatly improved data quality and accessibility for its 32,000 colleagues.

Capita