Case Study: Bangchak achieves mobile self-service HR and faster data-driven decisions with Workday

Bangchak - Customer Case Study

Bangchak, a Thai energy company of about 1,200 employees, relied on paper records, Excel files, and multiple vendor systems that made HR processes slow, error-prone, and highly dependent on IT—simple reports and routine tasks could take days. The CEO pushed for a standardized, cloud-based HR platform so HR could shift to a more strategic role and employees could access information and work remotely.

By implementing Workday Human Capital Management and Workday Recruiting, Bangchak gave employees and managers direct mobile and PC access to HR data and empowered HR to create reports independently, reducing vendor complexity and system errors. Outcomes included 95% mobile and 100% PC adoption, a reduction in major system-change time from five days to two, faster communication and internal mobility, and full remote-work capability during the COVID-19 crisis.

Bangchak

Noppachai Nutsati

Vice President of HR Management