Case Study: City of Baltimore achieves greater security and $2.5M in IT savings with Workday

Baltimore reimagines government technology after ransomware attack

The City of Baltimore faced a major technology and security crisis after a ransomware attack halted government operations, including real estate transfers, bill payments, and even email. City leaders needed a more secure, unified system that could reduce redundancy, lower costs, and replace siloed data; they turned to Workday and its cloud-based applications as part of a broader modernization effort.

Workday helped Baltimore move to a secure, citywide cloud system that standardized operations across 40 agencies and significantly reduced paperwork and IT overhead. The results included $2.5 million saved in IT costs and 370,000 pieces of paper removed, creating a more efficient and resilient technology foundation for the city.

City of Baltimore

Quinton Herbert

Director and Chief Human Capital Officer