Case Study: Denny’s achieves 99% billing accuracy with Workday Financial Management

America’s diner enjoys 99% billing accuracy with Workday Financial Management

Denny’s, America’s diner, needed a more efficient and transparent way to manage billing across its highly franchised business. Before Workday, the team struggled to quickly answer questions, improve visibility, and reduce manual effort in accounting and franchise invoicing, using Workday Financial Management.

Workday implemented a dynamic franchise billing process with customer contracts, dated billing, revenue recognition schedules, and automated invoice generation for fees, royalties, and passthrough costs. The result was 99% billing accuracy, a 4-day reduction in time for accurate franchisee invoicing, a 50% reduction in manual journal entries, a 40% reduction in AP questions, and a 135% improvement in automated SOX controls.

Denny’s