Case Study: AIA achieves data-driven HR transformation and scalable process automation with Workday

AIA - Customer Case Study

AIA, a pan-Asian life insurer with 22,000 employees across 18 markets, confronted fragmented, inconsistently implemented HR systems that relied on manual processes and poor mobile and self-service capabilities, limiting global insights and the ability to scale operations and respond to change.

By deploying Workday (HCM, Recruiting, Time Tracking, Learning, and Prism Analytics) AIA created a single source of people data, went live in all markets in 15 months, and hit 90% adoption within a month. The rollout automated 60–70% of manual tasks, moved 70% of approvals into Workday, raised employee satisfaction to about 83% (with internal satisfaction up 10–20 points), and equipped leaders with Prism dashboards and 10 years of data to drive evidence-based HR and business decisions.

AIA

Leonard Lai

Group Head, HR Transformation, Analytics & Governance