Case Study: Best Buy achieves enhanced employee engagement, career growth, and retention with Workday Human Capital Management and Workday Skills Cloud

AI-based skills approach drives career growth and staff retention

Best Buy Canada, the largest consumer electronics retailer, needed to keep pace with a fast-changing market while strengthening in-house skills, improving employee engagement, and retaining staff. To support this, Best Buy used Workday Human Capital Management (HCM) and Workday Skills Cloud to help employees and the business stay agile.

Workday implemented an AI-based skills approach that improved visibility into employee capabilities and supported career growth. As a result, Best Buy increased internal fill by 14% year over year, improved skills listings on employee profiles by 30%, and reduced staff turnover by 16%, while also boosting employee engagement.

Best Buy