Workday
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Case Study: AAA Mountain West Group achieves 97% offer acceptance with Workday Paradox
A Workday Case Study
AAA Mountain West Group achieves 97% offer acceptance with Workday
The customer, AAA Mountain West Group (MWG), faced challenges with an inefficient and outsourced recruiting process that was spread across multiple systems, creating a heavy administrative burden for its recruiters. They desired to upgrade their hiring process with automation while maintaining the personal touch that sets their candidate outreach apart. To address this, they partnered with vendor Workday and implemented its Workday Paradox solution, including the Conversational Career Sites and an AI agent.
The solution implemented by Workday leveraged the AI agent, named Riley, to automate screening, answer candidate questions, and streamline interview scheduling by syncing with recruiters' calendars. This allowed AAA MWG's recruiters to focus on deeper, personal connections with candidates. As a result, Workday helped the company achieve a 97% offer acceptance rate and lower its collective attrition to under 25% for its 2,000+ annual hires.
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