Case Study: ServiceSource achieves a unified global HR, payroll, and financial system to accelerate growth with Workday

A Unified Suite of Applications Drives Growth

ServiceSource, a global leader that helps technology companies grow recurring revenue (managing more than $9 billion across 150 countries), faced fragmented HR and finance systems with no single system-of-record. As it scaled rapidly and prepared to meet Sarbanes‑Oxley requirements after its IPO, the company needed a unified, global platform to support growth, ensure compliance, and stop spending excessive time reconciling data.

ServiceSource implemented Workday’s unified suite (HCM, Financials, Payroll, Procurement), deploying all modules and integrations in a compressed timeline. The result was a single global record for headcount and finances, 99% employee adoption within 30 days, faster SOX readiness, sharper analytics instead of manual data gathering, lower total cost of ownership, and empowered employees through self‑service.

ServiceSource

Mike Smerklo

Chief Executive Officer