Case Study: Western Union achieves unified people data, major cost savings, and improved HR efficiency with Workday Adaptive Planning

Western Union gains the insight needed to support growth

Western Union, a global leader in cross‑border money movement, faced a fragmented HR landscape of on‑premise, disparate systems that produced multiple information sources, excessive transactions and limited self‑service. The complexity slowed decision‑making and made it hard to adapt to regulatory change and growth.

By moving to Workday’s cloud‑native, unified data core, Western Union established a single system of record and modernized HR processes with real‑time analytics, role‑based security and robust integrations. The company consolidated systems and eliminated costly third‑party support and upgrades (roughly $1.6M + $840K in savings), redirected $1.4M annually, cut $480K in North America payroll FTE costs, improved the HRBP‑to‑employee ratio by 450%, reduced paper processes, and increased user log‑ons by 69.5%.

Western Union