Case Study: Washington State Employees Credit Union achieves faster payroll and improved employee experience with Workday Adaptive Planning

Washington State Employees Credit Union - Customer Case Study

Washington State Employees Credit Union (WSECU) is a not‑for‑profit financial institution serving 270,000 members with more than 700 employees across 21 branches. The organization struggled with a legacy HR system that wasn’t integrated with payroll, relying on manual, paper‑based workflows for payroll, benefits, recruiting, and approvals—creating delays, lost forms, and extra administrative burden that undermined the employee experience.

WSECU implemented Workday to consolidate data, automate workflows, and enable employee self‑service and in‑house customization. Within six months they simplified payroll, benefits, recruiting, timecards, and performance processes—completing payroll a day faster with roughly half the effort, cutting paper forms by about 75%, reducing payroll processing time by a third, and improving transparency, staff efficiency, and overall employee experience.

Washington State Employees Credit Union

Gretchen Bornstein

HR Management System Specialist