Case Study: WASH achieves a 37‑point eNPS increase and 71% survey response rate with Workday Adaptive Planning

WASH keeps field-based employees engaged

WASH Multifamily Laundry Systems, a privately owned provider of laundry facilities management with about 1,400 employees (75% field-based technicians), struggled to gather reliable employee feedback. Prior feedback was anecdotal, surveys were slow to produce actionable reports, and frontline employees didn’t trust that responses were confidential, leaving leaders without a real-time view of workforce sentiment.

By implementing Workday Peakon Employee Voice with a weekly cadence, conversation features, and manager training — backed by visible CEO support — WASH gained real-time, actionable insights and improved two-way dialogue. Outcomes included a 71% survey response rate, a 37-point eNPS increase after addressing concerns, a 63-point eNPS lift following manager training, more constructive comments, and stronger executive reporting and investment in engagement.

WASH