Case Study: Southern Cross Health Society achieves data-driven HR efficiency and real-time workforce visibility with Workday Adaptive Planning

Southern Cross Health Society leads with data-driven decisions

Southern Cross Health Society, New Zealand’s leading not‑for‑profit health insurer with about 800,000 members and over 60% market share, faced a fragmented HR landscape built from decades of bespoke systems. Separate recruitment, payroll, learning and performance tools plus manual spreadsheets made reporting and workforce planning slow and error‑prone, leaving leaders without timely, trusted data.

They implemented Workday (Human Capital Management, Talent Acquisition, Learning) for a single source of truth that integrated with their external payroll provider and provided local support and strong security. The result was dramatically reduced HR admin, automated onboarding and compliance tracking, real‑time dashboards to inform decisions (for example managing leave accruals), faster recruiting, clearer organisational visibility and many hours saved across the business.

Southern Cross Health Society

Vicki Caisley

Chief People & Strategy Officer