Case Study: SoftServe cuts attrition by 6% and boosts employee engagement with Workday Adaptive Planning

SoftServe reduced attrition by six percent over two years

SoftServe, a global technology consultancy with nearly 7,000 employees across 35 offices, faced the challenge of improving employee engagement and reducing turnover while giving leaders timely, actionable insights. Traditional engagement surveys were slow and manual, making it hard for HR and managers to prioritize actions and prove impact across the business.

By implementing Workday Peakon Employee Voice, SoftServe gained real-time analytics, automated text analysis, and a manager-level action framework that was easy to adopt. The platform helped surface targeted priorities (like pay conversations and benefits) and empowered leaders to act, driving a 40-point increase in eNPS and a 6% reduction in attrition over two years.

SoftServe

Stuart Logan

Chief Human Resources Officer