Case Study: Sodexo achieves +29 eNPS and stronger employee engagement with Workday Adaptive Planning

Sodexo BRS empowers employees with automated engagement surveys

Sodexo, a global services leader serving 100 million consumers in 67 countries, faced time-consuming manual analysis of engagement data, widespread perception of surveys as an obligation rather than a feedback tool, and no reliable way to hold regular two-way conversations with employees.

By implementing Workday Peakon Employee Voice, Sodexo customized survey cadence and questions, segmented results globally and locally, and protected confidentiality while onboarding leaders with personalized dashboards. The platform increased manager accountability and showed employees that feedback led to action, driving measurable improvements: +29 eNPS since 2017 (27 points above the professional services benchmark), a +40 Strategy driver score (top 10% for the sector), 25+ point gains in Growth, Recognition and Reward, reduced turnover in the Czech Republic, and an updated employee benefits package.

Sodexo