Case Study: British Heart Foundation achieves improved talent retention and skills with Workday Adaptive Planning

Process simplicity and data access is transformational for the British Heart Foundation

The British Heart Foundation, a major UK charity funding heart and circulatory disease research, faced growing pressure from talent and skills shortages while managing a large retail workforce across more than 750 shops. It needed a simpler way to reduce admin and give employees better access to information to support fundraising and staff development. Workday Adaptive Planning was used as part of this digital transformation to help address those needs.

Workday Adaptive Planning improved process simplicity and data access, giving retail employees real-time information and communications on their mobile phones. The result was less administrative work, more time for customer interaction, and a clearer focus on developing talent and new capabilities. According to the British Heart Foundation, Workday helped its staff concentrate on raising funds for critical cardiovascular research while benefiting from greater digital flexibility.

British Heart Foundation

Kerry Smith

Director of People and Organisational Development