Case Study: Portland General Electric achieves employee-centric HR modernization and streamlined operations with Workday Adaptive Planning

People centricity sparks sustainable renewal

Portland General Electric (PGE), a 130‑year‑old energy provider serving 900,000 customers and pursuing 100% emissions‑free power by 2040, needed to modernize HR to attract and retain talent for its clean‑energy transformation. Its legacy HR environment—four siloed applications tied together by 31 custom integrations—created workflow complexity, limited self‑service and mobile access, slow updates, and widespread employee frustration.

PGE switched to Workday, engaging Workday Professional Services to redeploy the platform in under 14 weeks with a hybrid IT–HR team. The new system consolidated four platforms into one, eliminated 31 integrations, enabled automated self‑service workflows and mobile access, and gave managers better workforce insights. The project finished on time and under budget with zero payroll issues, earned internal recognition, and continues to drive ongoing HR improvements through Workday Help and value‑realization work.

Portland General Electric

Carmen Milashouskas

Manager of HR Strategy