Case Study: Midtown Athletic Club achieves streamlined finance and HCM — payroll under 1% error and 50% fewer payroll staff — with Workday Adaptive Planning

Midtown Athletic Club gets finance management and HCM in shape

Midtown Athletic Club, a multi-site "sport resort" fitness operator with eight clubs across the U.S. and Canada, had rapidly outgrown its disjointed finance and HR systems. When the COVID-19 slowdown created a window to act, leadership aimed to simplify processes, improve accountability, and modernize technology to support continued growth and better member and employee experiences.

Midtown deployed the full Workday Financial Management and Human Capital Management suite using a focused launch approach and companywide change management, completing a virtual HCM rollout in five months. Employees now use the Workday mobile app for scheduling, pay stubs, learning, and onboarding, while finance moved from nine manual payroll processes to one automated flow. Outcomes include payroll errors under 1%, payroll handled with roughly 50% fewer staff, faster payroll cycles (hours vs. days), standardized compensation across locations, and simplified, more economical IT management.

Midtown Athletic Club

Courtney Brouse

President