Case Study: MGM Resorts boosts employee engagement and streamlines HR & payroll with Workday Adaptive Planning

MGM empowers employees to deliver best-in-class customer service

MGM Resorts International, a global leader in hospitality with flagship properties like Bellagio and Mandalay Bay, wanted to strengthen its legendary guest experience by boosting frontline employee engagement. A companywide survey revealed that managers were spending too much time on administrative tasks—juggling multiple HR and payroll systems—while employees had limited access to their own information, hindering the company’s goal of one unified culture and its ability to scale leadership for new properties.

MGM implemented Workday Human Capital Management and Payroll across all properties in 2013, giving 62,000 employees a single, mobile-accessible system for HR and pay information. The easy-to-use platform drove rapid adoption (94% logged in within six weeks), freed managers to coach and reward staff, provided real-time payroll visibility for hourly workers, improved efficiency and compliance, and delivered workforce visibility and talent-management tools to support hiring and growth.

MGM Resorts

Michelle DiTondo

SVP Human Resources