Case Study: KFC achieves a 12% engagement increase and more agile people strategy with Workday Adaptive Planning

KFC drives restaurant performance by elevating the voice of employees

KFC, the global quick-service restaurant brand, wanted to make its people strategy more agile by elevating the voices of front-line team members rather than relying on top-down decisions. The challenge was to capture timely, actionable feedback across thousands of restaurants so the business could identify what truly worked and where to focus improvement efforts.

KFC implemented Workday Peakon Employee Voice for its ease of use, built-in analytics, and forward-looking insights, enabling managers and leaders to act quickly on employee feedback. The program drove strong engagement and business impact — with an 85% completion rate across 960 restaurants, a 12% increase in engagement since 2019, and a 1.1-point rise in manager engagement — while linking engagement improvements to better guest experience and sales and accelerating organizational transformation.

KFC