Case Study: Coventry Building Society achieves better decisions with Workday Adaptive Planning

Instant access to data lets Coventry Building Society make better decisions

Coventry Building Society, the UK’s second-largest building society, was struggling with an outdated legacy HR and payroll system that couldn’t keep up with demand. Workday Adaptive Planning and the wider Workday platform were brought in to replace a process-heavy environment filled with hundreds of Excel spreadsheets, manual pay reviews, and slow payment cycles, while payroll was also nearing end of support.

Workday Adaptive Planning helped Coventry Building Society digitize and simplify operations from day one, decommissioning 23 manual processes and replacing paper-based workflows with self-service digital approvals. The result was greater employee self-sufficiency, faster and more reliable payroll and HR processes, improved data confidence, and real-time visibility into workforce trends and pay review decisions, enabling better management decisions and more efficient operations.

Coventry Building Society

Lucy Becque

Chief People Officer