Case Study: First National Bank of Omaha achieves modernized HR, high user adoption, and reduced support calls with Workday Adaptive Planning

FNBO upskills HR teams and successfully adopts Workday

First National Bank of Omaha (FNBO), a 160‑year‑old financial institution with more than 4,000 employees across seven states and $20 billion in annual revenue, faced a costly, manual HR landscape made up of multiple legacy systems and spreadsheets. With a new CEO prioritizing talent, FNBO needed to modernize its HR technology and upskill staff to scale operations and improve collaboration.

FNBO chose Workday (deployed with Workday Professional Services), consolidated six systems into a single cloud HCM, realigned HR roles through talent reviews, and invested in training and Workday Community resources. The result: 100% employee logins in the first phase, strong mobile adoption, support calls down 10% in Q1 and 34% in Q2, an on‑time, on‑budget deployment, and a sustainable model for continuous adoption and improved workforce planning.

First National Bank of Omaha

Kristina Staebell

Senior Director