Case Study: Delivery Hero achieves higher global employee engagement with Workday Adaptive Planning

Delivery Hero increases global employee engagement

Delivery Hero, a food-delivery company operating in over 40 countries with more than 17,000 employees, faced a fragmented people strategy and lacked a global system to understand daily employee experience and engagement across regions and languages. Without consistent, real-time data, senior leaders risked making decisions in a vacuum that didn’t reflect local priorities.

By implementing Workday Peakon Employee Voice, Delivery Hero gained continuous, multilingual employee feedback, manager-level dashboards, and an Actions workflow to track initiatives and progress. Coupled with manager training and making engagement a global KPI, the platform enabled HQ to assess company health, empowered local managers to resolve issues quickly, and aligned regional priorities with global strategy—driving more informed decisions and improved engagement.

Delivery Hero