Case Study: Crown Commercial Services achieves streamlined finance and HR with Workday Adaptive Planning

Crown Commercial Service transforms finance and HR

Crown Commercial Services, the UK’s largest procurement organization, was struggling with outdated, separate finance and HR systems that were hard to maintain and required up to three days a month of manual reconciliation. Using Workday Adaptive Planning alongside Workday finance and HR capabilities, the team also had to manage paper-based expense claims, absence tracking, and time-consuming budgeting and headcount planning.

Workday Adaptive Planning helped Crown Commercial Services replace those legacy processes with a single, cloud-based system and self-service workflows, giving leaders and managers real-time access to accurate data. The result was a major time saving: finance business partners no longer spent three days a month preparing briefing packs, equal to 216 days saved per year across six staff, while finance and HR teams gained more time to focus on strategic work.

Crown Commercial Services

John Seery

Delivery Manager