Case Study: Duet streamlines finance, HR, and payroll — cuts monthly close times by 67% and reduces overtime up to 30% with Workday Adaptive Planning

Closing silos opens doors to better community support

Duet is a community-based nonprofit, founded in 1968, that supports people with intellectual and developmental disabilities through residential and day services, employment programs, and small businesses. Despite its long history of innovation in care, Duet struggled with outdated IT: paper-based, siloed finance, HR, and payroll processes that required multiple manual data entries, slowed month-end closes, and reduced transparency across the organization.

Duet implemented Workday (with partner Avaap) to unify financial, HR, payroll, time tracking, and grants management, moving workflows online and enabling self-service. The change cut monthly closing cycle times by 67%, reduced overtime by up to 30%, improved reporting and transparency (for example, time-stamped vacation approvals), and freed staff to focus more on service delivery and grant-aligned staffing.

Duet

Sarah Graham

Deputy Director