Case Study: Choice Hotels achieves major HR efficiency and scalability with Workday Adaptive Planning

Choice Hotels shifts HR to be a more strategic partner to the business

Choice Hotels, a Rockville-based global hotel franchiser with roughly 1,600 employees and 6,800 hotels, struggled with an on-premise, manual HR environment that was error-prone and demanded heavy IT support, keeping HR from acting as a strategic partner to the business.

By moving to Workday’s cloud HCM suite (HCM, payroll, benefits, time & attendance, talent acquisition), Choice consolidated systems, automated 70 business processes, and enabled self-service and real-time analytics. Results included IT support dropping from 3 FTEs to 1, 13 updates requiring no IT resources, a 75% faster organizational-change process, a 50% reduction in HR record maintenance time, a 103% increase in applications, a 24% rise in internal hires, a ~ $600K annual savings, and the ability to onboard acquisitions in 30 days.

Choice Hotels