Case Study: Bill Gosling Outsourcing achieves faster, more agile training with Workday Adaptive Planning

Bill Gosling Outsourcing transforms training into a business advantage

Bill Gosling Outsourcing, a Canadian outsourced business services firm with more than 2,500 employees, needed a better way to manage training across multiple client programs and regions. Limited visibility made it hard to track learning, improve compliance completion, and quickly support remote training when the pandemic hit. The company chose Workday Learning from Workday Adaptive Planning’s broader Workday suite to make training more accessible and manageable.

With Workday Adaptive Planning’s Workday Learning solution, Bill Gosling Outsourcing automated learning management, connected employee data to training, and gave managers dashboards and reports to monitor progress. The result was a 120% increase in enrollments from 2018 to 2020, a 99% compliance training completion rate, and a reduction in compliance training time from six months to 21 days. The platform also helped 70% of new employees complete training on their own and enabled the company to deliver remote learning during COVID-19, even turning training services into a new revenue opportunity.

Bill Gosling Outsourcing

Joel Maccharles

Senior Vice President of Learning