Case Study: Bill Gosling Outsourcing achieves greater finance and people management insight with Workday Adaptive Planning

Bill Gosling Outsourcing transforms finance and people management

Bill Gosling Outsourcing, a multinational contact center and outsourced-services provider, was looking for a way to modernize finance and HR while reducing the heavy administrative load on its teams. With Workday Adaptive Planning and related Workday products, the company wanted better insight for decision-making, faster response to client needs, and more productive finance processes.

Workday Adaptive Planning helped Bill Gosling Outsourcing automate routine transactions, improve forecasting, and connect finance and HR data for deeper analysis. The results included reduced margin volatility, a shift from spending 80% of finance time on transaction processing to more time on analysis, and major training improvements, including 99.99% completion of required training and faster course completion times.

Bill Gosling Outsourcing

Joe Fanutti

Chief Financial Officer