Case Study: BCD Travel achieves real-time global employee engagement with Workday Peakon Employee Voice

BCD Travel connects a global, multilingual workforce

BCD Travel, a global travel management company with more than 13,000 employees across 90 countries, needed a better way to engage its distributed, multilingual workforce. Its annual email surveys were too slow and outdated, making it hard to understand employee sentiment and act before issues grew. BCD Travel turned to Workday Adaptive Planning, using Workday Peakon Employee Voice to move toward real-time feedback and give managers better visibility into how teams were feeling.

Workday Adaptive Planning helped BCD Travel implement continuous listening with multilingual support, anonymous feedback, and manager-led follow-up. The company was able to segment comments by theme and region, uncover issues faster, and drive action across the business. Results included more than 103,000 manager comment interactions in a year, a +20 increase in NPS for Recognition, a +14 increase for Autonomy, and improved retention among employees under 30.

BCD Travel

Christian Dahl

Senior Vice President of Talent Management